Reimagine patient engagement and patient care with innovative hospital wristband technology
Get ready with mySPOT and achieve the following at your hospital:
Improve hospital performance and rating
Fewer return visits to hospital
Shorter hospital stays for patients
Cost associated savings and increase digital health ROI
Elevate trust factor in the patient-provider relationship
Reduce staff interruptions and optimize hospital resources
Imagine measuring patient engagement and capturing patient experience on a large scale, in real-time, and with a standard approach to improve health outcomes, hospital optimization, and hospital performance. With the hospital wristband as the Single Point Of Truth for every healthcare journey, this opportunity is now a reality.
While digital health innovation continues to be a focus for hospitals, there is a low uptake by patients. Patient engagement technology is the key to increasing utilization and improving hospital optimization.
of healthcare executives report that the pace of innovation in their organization has accelerated over the past three years¹
of patients connect to healthcare portals²
of healthcare CIOs say patient engagement technology is top priority³
Acting on real-time patient experience data and at every point-of-care positively impacts hospital reputation.
60% of Patients
report fear of going to the hospital⁴
85% of Patients
say a hospital’s reputation is extremely or very important when making a care access decision⁵
95% of Patients
believe patient experience is important⁶
How hospitals benefit
Access customizable dynamic dashboards by various departments to gain new patient engagement and patient experience insights
Go beyond traditional discharge surveys by gathering feedback throughout the patient’s journey in real-time and increase participation rates
Evaluate the utilization of digital health tools such as health portals to drive desired adoption rates and return-on-investments
Alleviate staff administrative workload and interruptions by providing a patient-centric mobile app that connects patients to their entire healthcare journey
Improve the accuracy and precision of hospital audits and assessments by proactively involving the patient’s perspective
Comply with HIPAA and PIPEDA regulations where patient data remains in the Health Information System (HIS)
Want to try it out?
Connect with us so we can show you mySPOT.
FAQs & Support
What can I expect from the mySPOT demo?
A Medirex representative will be in touch with you to arrange a time for the demo. The demo includes a 30-45mins presentation on the mySPOT mobile application and platform dashboards. A demo request is required in order to set-up your mySPOT trial kit.
What can I expect from the mySPOT trial experience?
Fortunately, you are not in the hospital requiring care and this mySPOT trial intends to simulate your experience if you were admitted for care. The mySPOT trial experience will provide a simulated health care journey and help your organization gain new insights on patient engagement and experience. It can also bring awareness of your hospital’s digital resources and help inform and empower your patients to achieve a better health outcome.
Do I need to download the mySPOT trial experience onto my phone?
There’s no need to download anything on your phone! The mySPOT trial experience is a progressive web application (PWA) that opens through the web browser on your smartphone and appears similar to an application obtained through the app store. However, the PWA requires no installation. Once your organization is ready to implement mySPOT, the mobile application will be made available to download.
Why do you need my contact information?
Remember, this simulation intends to provide you with the experience of a hospital visit. Since you have not been admitted, we do not have some common information to authenticate that would be captured as part of admitting. Think of this as your admitting process. We will also send you a trial kit with your personalized wristband to have the full mySPOT experience. Please note, mySPOT does not share your data with third-party members or use it for marketing purposes unless you tell us to do so. For more information, please view our Privacy Policy.
Who is Sara Furtado?
During your simulated mySPOT experience, your good friend Sara Furtado has invited you to connect as a supporter on mySPOT. She is visiting the hospital for a leg injury that happened while hiking. She has decided to grant you permission to view her results and care plan, and remain connected throughout her hospital journey.
Who classifies as a supporter? What does it mean to be a supporter?
A supporter can be anyone you wish to share updates regarding your health care journey. It can be a loved one, a colleague, or a friend. As a patient, you can set certain access levels to supporters you’ve invited to stay up-to-date on your journey. A supporter can view your results, care plan, and receive updates throughout your journey at the hospital. At any time, you can also choose to add or remove a supporter.
I didn’t receive my wristband for the mySPOT trial experience, what do I do?
A trial kit with your personalized wristband should arrive approximately a week after you complete your registration. If you haven’t received your wristband or need a replacement, please contact us.
Email: mySPOTteam@medirex.com
Phone: 416.363.9313 ext. 123
Toll-Free: 1.800.387.9848 ext. 123
My trial period of 3 days has expired? Can I get it re-activated again?
Please contact the mySPOT support team to discuss the re-activation of your mySPOT trial experience.
Email: mySPOTteam@medirex.com
Phone: 416.363.9313 ext. 123
Toll-Free: 1.800.387.9848 ext. 123
Does the mySPOT trial experience use real patient information?
The mySPOT trial experience does not portray true medical information and patient data. The experience is to demonstrate the functionality of features provided by mySPOT. mySPOT will need to integrate into your existing hospital infrastructure for real data.
For the mySPOT mobile application, is the patient information securely encrypted?
The mySPOT mobile application uses AES-256 and two-factor authentication to create a secure environment that both patients and staff can have complete confidence in. Patient information is securely encrypted to protect patient data.
Is the mySPOT mobile application HIPAA and PIPEDA compliant?
Yes, Medirex is committed to ensuring privacy and security for your healthcare organization. The mySPOT mobile application is fully compliant and protects patient data as per the Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).